Frequently Asked Questions
Why Loved Twice Bridal?
Loved Twice Bridal differs from our competitors in that we don’t just list your items. We house, list, market and advise on our curated collection to our brides. Our goal is to achieve the same luxury customer service experience you would get in a traditional purchasing model but save you money with second hand gowns. In doing so, we also hope to make a difference in the bridal industry.
What’s the difference between consignment and resale?
With our consignment model, gowns and accessories are “loaned” to LTB to sell on behalf of the seller. We use our resources and expertise to get the item sold and when it does, the consignee makes back 50-60% and the consignor, LTB, keeps 40-50%. This differs from the resale model in that you do not get paid until your items have sold.
How much will you list my item for?
Generally speaking, unaltered styles can sell for about 60-70% of retail price. This depends on a couple things like trend, active/discontinued style, and designer.
Altered/worn gowns can sell for about 40-55% of its retail price. This also depends on trend, active/discontinued style, designer, but most importantly alterations made on the gown.
Along with our industry knowledge, LTB will do research to ensure we are pricing your item for a fast sale.
How much will I make with Loved Twice Bridal?
You, the consignee, will make 50-60% of the sale while, LTB, consignor, will keep 40-50% of the sale. Price breakdown varies by original price of the gown & current market value.
How is this a sustainable option?
On a smaller scale, LTB wants to make sure brides get the most out of the craftsmanship in a luxury gown. Generally speaking, gowns and accessories are only worn once so we strive to continue its legacy with even one more wear and in doing so, we save you money.
On a larger sale, unfortunately, not all bridal gown designers cut in a made to(per) order model because it’s cheaper to cut in bulk. With a tenured bridal industry expert behind the brand, we have come to learn a lot about production. We do our best to seek out, select, and curate a collection of designers who are doing their part to be less wasteful and use finer, longer lasting materials.
Is my gown considered "luxury"?
While all bridal gowns are expensive, luxury gowns are gowns that typically retail for $4,000 or more. As mentioned above, we are doing our part in promoting designers that cut in a made to order fashion. Gowns with a higher retail price point cost more to produce, thus making it imperative to cut only when asked to keep from having dead stock.
Can I list my items separately from Loved Twice Bridal?
No. We are able to sell our items much quicker than other second hand platforms is because we house the product internally. Consigning with LTB agrees to exclusivity of the product until the agreement ends.
How soon will I get paid for my items?
LTB will send you a check or initiate an ACH transfer within 30 (thirty) days of your items being sold. We will reach out for confirmation upon the sale of your item.
Can I sell back my item to Loved Twice Bridal?
While it is not guaranteed, after purchasing and wearing your second hand gown and accessories, you may have the option to consign your items with LTB again. The decision is made on a few factors like: condition, trend, further alterations made. Please complete the gown intake form to be considered.
Does Loved Twice Bridal take anything and everything?
Like any bridal boutique, LTB curates our collection of products based off of what we know we can sell quickly. We do this with product knowledge, industry trends, and a thorough evaluation of each item. We seek and prefer gowns and accessories that can’t be found everywhere! Please submit the appropriate gown or accessory intake form and we will assess each item.
What happens if my gown doesn’t sell?
Should your agreement with LTB come to an end prior to the items selling, LTB and the consignee canbothagree to renew the agreement or the consignee can take it back. Should you decide to have your gown back, discounted shipping rates apply. Lastly, the consignee can forfeit the items and LTB would be happy to donate to Bride’s across America or The Bride’s Project.
How long do I have you try on my gowns?
You will have 3 days from receipt to try on and send back any gowns and accessories you decided against keeping.
What happens if I don’t like the dresses I tried on at home?
Should the items you requested not work out, you are required to send the items back to LTB. You will not receive your deposit money back.
What happens after the 3 days?
After the 4th day, you will be charged 1% of the Selling Box Total as a late fee.
What happens if I love my box and want to keep it all?
Between our chat option, fast email responses and scheduled virtual buying appointments, we are confident that you will love your total look! Should you decide to say yes, please chat, text or email us ASAP and we will send you an invoice for the total balance of the items you are keeping, less your deposit.
What happens if I damage the gown when trying on?
Upon return to LTB, items will be assessed for damage. Any damage made to the borrowed items will be taken to a tailor for a quote and an invoice will be sent.
Are the gowns cleaned after each bride?
Our consignee’s agree to cleaning and repairing the gowns prior to their arrival at LTB. Should an item come in that is not up to par with our standards, LTB will clean and repair the gown prior to listing on our website.
How do you clean the gowns between brides?
Like many bridal boutiques, we use a hot steamer along with disinfecting spray between try at home brides.
What happens if I receive a damaged product?
LTB thoroughly inspects all items upon entry and departure from our care. Should you receive a damaged item, please send photos and an email firstname.lastname@example.org your name and order/invoice number immediately.