Terms & Conditions

Listed below are the agreements of our services. By purchasing or consigning with us, you are agreeing to these terms.

Try at Home Terms & Conditions

You agree to the following terms and conditions with respect to the items listed on the Invoice attached to and part of this Agreement (the “Goods”):

CLEANING AND/OR DAMAGE

All Goods will be delivered clean and must be returned in the same condition as received, including:

  1. free of stains and body odor;
  2. preserving any barcodes or tags attached to any Good; and
  3. otherwise free from damage.

All Goods will be assessed upon their return and additional fees may be charged, such amount in the sole discretion of Loved Twice Bridal (“LTB”), including for but not limited to broken zippers, detached garment pieces, make-up, or other permanent stains or any other damage. Major damage to any Good, including irreparable tears, or irreversible marks will be assessed at the Selling Price of such Good. Any lost Goods will be assessed with a lost fee of the Selling Price of such Goods.

ALTERATIONS

Goods may not be altered to fit and must be returned in their original condition. If any Good is returned altered or damaged, fees will be charged, such amount in the sole discretion of LTB.


FEES

You had paid to pay a try-on fee of $60 per gown (“Try-on deposit”) & Shipping. Should you decide to keep any Good the Try-on Deposit will be applied to the Selling Price of such Good (shipping is not credited). You will have 3 calendar days including the day of delivery to try on any Good (“Trial Period”). You will be provided a prepaid return label to send the item back. Your return label for the shipment of such Goods must be scanned during the Trial Period as proof of return. You will be charged a penalty fee of 1% of the Selling Price per day for each Good that is not timely scanned for return. By purchasing an item through our try at home option, you agree that we will authorize your form of payment for the duration of the time the item is out of our possession.

If additional rescheduling of the Trial Period is required, please contact LTB as soon as possible. Rescheduling must be approved in writing for late fees not to occur.

PURCHASE OF GOODS 

You agree to inform LTB promptly in the event you decide to purchase any Goods. The notifications can be made by phone call, email, or text. LTB will deliver to you written email confirmation and capture the authorized balance of your item.

Return

If you have decided to return the item back to LTB, please remove any and all labels and stickers from the box and adhere your prepaid label to the same box. Please drop off the package at your local UPS store and not a third party service. Please share a photo of your drop off receipt with us. 213-316-6301.

Upon the return of your item, we will conduct a quality control for damage. If your item is received with flaws or require cleaning, you agree that we will capture balance to repair the gown.

If items are returned in the same condition, you will be charged for shipping and the remaining authorization will be released. This may take up to 7 days, depending on your payment provider.

DISCLAIMER

LTB and its employees are not responsible for accidents or injuries related directly or indirectly from the use of any Good. You agree to defend, indemnify, and hold LTB harmless from and against any and all claims, actions, causes of action, demands, liabilities, and expenses whatsoever, including court costs and reasonable outside attorney’s fees, arising from or in connection with the any Good subject to the terms of this Agreement.


GOVERNING LAW 

2 This Agreement is governed by laws of the State of California. Any controversy or claim arising out of or relating to this contract or the breach thereof shall be settled by arbitration in accordance with the Uniform Rules for Better Business Bureau Arbitration, and the judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The prevailing party in any lawsuit shall be entitled to collect reasonable attorney's fees.


I have read and understood the aforementioned terms and conditions above and agree to abide by them. I agree to pay damage/replacement charges, late fees, or the remainder of the Selling Price, as applicable, to LTB.


This Consignment Agreement, along with the attached Invoice, constitutes the entire Agreement between the parties. By signing this: (1) I agree to the above terms and conditions of this Home Try-on Agreement, (2) that the attached Invoice is an accurate number and listing of the items I wish to try on, and (3) that I have received a copy of this Agreement.


Consignment Terms & Conditions

Consignment Agreement

 

Loved Twice Bridal looks forward to assisting with your consignment needs! The following are the terms and conditions of the agreement between you  (“you” or the “Consignor”) and Loved Twice Bridal (“LTB” or the “Consignee”) to consign the items listed on the Consignment List attached to and part of this Agreement (the “Goods”):

 You hereby warrant, represent, and attest to the following:

  1. You are at least 18 years of age.
  2. You are the owner of all goods consigned to LTB.
  3. You have the legal right to enter into this Consignment Agreement.
  4. The goods are saleable and/or free & clear of liens, loans, legal proceedings, or other ownership encumbrances.
  5. Any goods provided hereunder original and authentic and are not an unauthorized copy or substitute of any kind.
  6. No goods provided hereunder have been re-worked, re-marked, re-labeled, repaired, refurbished, with the intent of consigning a counterfeit good.

 

2. You agree to a list price as set forth in the Consignment List. We reserve the right to refuse any item if we do not feel we can obtain a price equal to or greater than your minimum price.

3. A $25 local administrative fee will be charged for the initial agreement to cover the cost of shipping, web promotion, and advice by industry professionals, to aide in the sale of the Goods on the consignment list below. If you are unable to drop off your item in person, a $50 non-local administrative fee will include items listed below and a prepaid label to ship the items in.

 

4. You acknowledge that LTB will have a monetary investment in time, space, and advertising in selling consignors items. You agree not to remove consigned items prior to the end of the 6-month consignment period. If a consigned item is removed prior to the end of the consignment period, you agree to pay LTB 50% of the agreed upon selling price. Furthermore, you agree to exclusively list the Goods with LTB. If you have previously listed your items on resale platforms, you are required to remove them prior to completion of this agreement. 

 

5. You agree that any item consigned to LTB may be displayed whenever and wherever LTB chooses. This includes internet advertising and marketing. This may include wedding photos on social media posts, on product pages, in product highlights on platforms such as Pinterest, Instagram, TikTok, Facebook, Etc. You understand that in an effort to increase awareness to your product(s), LTB may use it/them for promotional content such as styled shoots, influencer campaigns, social content, etc.

 6. LTB will determine, in its sole discretion, the final selling price of all items based on age, condition, brand, style, size, and demand, and therefore accordingly, all Goods are subject to a price reduction at the discretion of LTB, so long as the sale price of any Good is not lower than the minimum price set forth on the Consignment List unless you agree otherwise. Seller understands that the Item will be marketed for agreed-upon listed price +3% to account for merchant fees. Seller understands this 3% is not considered part of the selling price and does not contribute towards seller's or LTB commission. Seller agrees LTB can offer a 3% discount if buyer pays cash, ACH, Venmo, Zelle (non-credit card payment method), which again does not impact seller’s commission. Commission will be paid as listed below.

7. Gowns and dresses must be cleaned in advance and restored for loose threads, zippers, buttons, bustles, etc. LTB will not accept any items with stains, splits, or broken fixtures including zippers, buttons, and loopholes. In the event that LTB cleans or repairs any item, the cost associated with such repair or cleaning will be invoiced and should be paid within 7 days of receipt. Gowns must be sent in a garment bag with zipper closure. Gowns received without a garment bag are subject to a $15 deduction upon the sale of the gown. 

8. You agree to pay  LTB 50% of the final selling price. You will be paid 50% of the final selling price. A check or ACH transfer will be sent to you within 30 business days from the date an item has sold.

 

9. You, the consignor, agree to ship out your product(s) or arrange for local Los Angeles drop off within seven(7) days of the signed agreement and receipt of shipping label, via email.

 

10. Unless otherwise specified, this Consignment Agreement is valid for a 6-month period. You will need to select if you would like your items returned to you (shipping fee will apply) or donated during the creation of your consignor profile. All items not picked up, or paid to have shipped back, within 7 days after the contract end date will automatically become the property of LTB without further notice. You forfeit all claims to clothing and payments thereof after pick-up date’s end. Should you decide to have your item(s) sent back to you, any and all invoices sent pertaining to your item(s) (dry cleaning, additional shipment charges and the return shipping cost) need to be paid off prior to item(s) being returned. It is the consignor’s responsibility to keep track of end date of the agreement.

 

11. A consignment extension may be granted at the sole discretion of LTB. If an extension is granted, the item may be subject to markdown which will be agreed upon between you and LTB. A revised contract will be issued and must be signed by the you and returned to LTB before the item can be sold. A $25 renewal admin fee is applied to wedding gowns.

 

12. LTB is a wedding/formal dress broker and cannot hold insurance for inventory it does not own. We are very careful and trustworthy, but assume NO liability for fire, flood, theft, damage, or wear. Your items are being tried on and handled (including being shipped to potential purchasers for trying on), and some wear and tear should be expected at time of pick-up. You acknowledge that LTB is open to the public and is not responsible for any loss due to damage, theft, or natural disaster.  LTB is also not responsible for item(s) lost or damaged in transit.

 

13. LTB is the rightful owner of any and all photos taken to market your item(s). Unless otherwise stated, you agree to not use these photos during or after your consignment agreement, in perpetuity. 

 

14. This Agreement is governed by laws of the State of California. Any controversy or claim arising out of or relating to this contract or the breach thereof shall be settled by arbitration in accordance with the Uniform Rules for Better Business Bureau Arbitration, and the judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The prevailing party in any lawsuit shall be entitled to collect reasonable attorney's fees.

 

15. This agreement shall be binding upon the parties, and upon their heirs, executors, personal representatives, administrators, and assigns. No person shall have a right or cause of action arising out of or resulting from this agreement except those who are parties to it and their successors in interest.

 

This agreement, including any attached exhibits and addenda, constitutes the entire agreement of the parties. No representatives or promises have been made except those that are set out in this agreement. The agreement may not be modified except in writing, signed by all parties.

 

This Consignment Agreement, along with the attached Consignment List, constitutes the entire Agreement between the parties. By signing this: (1) I agree to the above terms and conditions of this Consignment Agreement, (2) that the attached Consignment List is an accurate number and listing of the items I wish to consign, and (3) that I have received a copy of this Agreement:

Purchasing Terms & Conditions

Upon my purchase from Loved Twice Bridal I, the undersigned hereby agree and understand the following terms of this contract

1. By purchasing the said merchandise, I have formed a legal binding contract with Loved Twice Bridal.

2. All purchases are FINAL absolutely no returns, exchanges, or refunds for any reason.

3. ALL purchases are non-cancellable; deposits are non-refundable.

4. Should I purchase bridesmaids, flower girl, formal wear, accessories, and/or rent tuxedos from Loved Twice Bridal, I agree to be the holder of records for any and all merchandise purchased by and/or for my bridal party; all payments shall be made by me and any amounts due for such dresses are my obligation.

5. I understand that standard size or custom made-to-measure dress order will not fit me perfectly; therefore alterations may be needed to ensure a perfect fit. Alterations are not included and would need to be sourced independently of your purchase.

6. Loved Twice Bridal is not responsible for dye lot and fabric variations.

7. If I have arranged to pick up merchandise, I understand that it must be picked up and paid in full within seven (7) calendar days from the time I am notified of its arrival. A holding fee of $25.00 per day will be assessed (beginning on Day 8) unless merchandise is paid in full.

8. If I fail to pay any outstanding balances or pick-up merchandise after seven (7) days of notification of its arrival, then I have breached this contract. In such case Loved Twice Bridal reserves the right to:

  1. seek collection of any unpaid balance through legal channels and/or
  2. resell said merchandise for profit and/or
  3. donate said merchandise to a charity of its choice

9. This Agreement is governed by laws of the State of California. Any controversy or claim arising out of or relating to this contract or the breach thereof shall be settled by arbitration in accordance with the Uniform Rules for Better Business Bureau Arbitration, and the judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The prevailing party in any lawsuit shall be entitled to collect reasonable attorney's fees.


11. All Merchandise is sold "AS IS". I understand that I am purchasing pre-owned merchandise and that once it is purchased there are no returns, refunds, or exchanges for any reason.

12. I agree to inspect all merchandise within 24 hours from the time I am notified of its arrival. If I fail to inspect ordered merchandise within days of notification of its arrival, I accept full responsibility for any manufacturer's defects. Any breach with respect to one item of merchandise shall not void this contract for other items.

13. Loved Twice Bridal reserves the right to issue me a refund and terminate this contract and any collateral agreements at any time. In the instance of a conflict between the terms of this agreement and verbal statements made, inferred or implied by Loved Twice Bridal or its staff, this contract shall govern. Loved Twice Bridal reserves the right to refuse service.

Selling FAQs

My gown is under $3,500, now what?

Our retail price of $3,500 is a guide on how designers make their dresses. There are a handful of brands that produce one gown at a time and retail for under $3,500. If you are unsure about your gown's production model, we invite you to complete our intake form and we can let you know if we can help you sell it.

Is my gown considered "luxury"?

While all bridal gowns are expensive, luxury gowns are gowns that typically retail for ~$3,500 or more. As mentioned above, we are doing our part in promoting designers that cut in a made to order fashion. Gowns with a higher retail price point cost more to produce, thus making it imperative to cut only when asked to keep from having dead stock.

Does Loved Twice Bridal take anything and everything?

Like any bridal boutique, LTB curates our collection of products based off of what we know we can sell quickly. We do this with product knowledge, industry trends, and a thorough evaluation of each item. We seek and prefer gowns and accessories that can’t be found everywhere!

Can I list my items separately from Loved Twice Bridal?

No. We are able to sell our items much quicker than other second hand platforms is because we house the product internally. Consigning with LTB agrees to exclusivity of the product until the agreement ends.

How soon will I get paid for my items?

LTB will send you a check within 30 (thirty) days of your items being sold. We will reach out for confirmation upon the sale of your item.

What happens if my gown doesn’t sell?

Should your agreement with LTB come to an end prior to the items selling, LTB and the consignee can both agree to renew the agreement or the consignee can take it back. Should you decide to have your item(s) back, discounted shipping rates apply. Lastly, the consignee can forfeit the items and LTB would be happy to donate them

Will you buy my items outright?

No, our items are “loaned” to LTB to sell on behalf of the seller. We use our resources and expertise to get the item sold and when it does, the split is 50/50%.

How much will you list my item for?

Generally speaking, unaltered styles can sell for 20-30% off retail. This depends on a couple things like trend, active/discontinued style, and designer. 

Altered/worn gowns can sell for about 40-55% off its retail price. This also depends on trend, active/discontinued style, designer, but most importantly alterations made on the gown.

Along with our industry knowledge, LTB will do research to ensure we are pricing your item for a fast sale.

Try at Home FAQs

IS IT REALLY ONLY $60?

Yes! We require a $60 deposit toward your purchase, however your card will be authorized for the full balance of the gown plus shipping. If you decide to return the gown, you will have a posted charge for shipping upon its return and the remaining authorization will fall off.

How long can I keep the dresses?

Because we only have one of each gown, we do limit your time to three days including delivery date. Ex: If your gown delivers on Monday, you will have Monday, Tuesday, and Wednesday. If you need to return the items, it will needs to be postmarked by end of day on Wednesday.

Is there a maximum number of gowns I can try on?

Yes. Due to the rising popularity of our unique program, we ask that you try on one gown at a time. If you are deciding between 2 or more, please schedule a virtual appointment and we can help you narrow down your choice.

How can I guarantee the fit of the gown I am ordering?

Because of the nature of bridal sizing, we have done our best to be as explicit as possible of what size the gown currently fits like. Please be sure to take a look at each products measurements and compare it to your own. It is okay if a gown is a bit larger on you as alterations are to be expected. If you are unsure about measurements, please use our chat box feature to speak to a stylist.

If you have further questions, please schedule a virtual appointment and we can guide you on if the gown will work before completing your try at home purchas

What if I have questions about the gown while in my care?

During your time with the gown, we are available via text, email, or phone call. Questions you have might be about the fit of the gown, the condition, what accessories to wear. We are your virtual bridal stylists, here to help.

What happens if I take longer than 3 days?

Please let us know if you need a bit more time to make your decision. If we do not hear back by day three of your time with the gown, a 1% of the selling price late charge will be assessed until we hear back.

I love the gown! How can I purchase the gown?

Congratulations on saying yes to the dress! You will send us an email or text saying that you'd like to purchase your gown. We will capture the authorized balance to make it official.

How do I go about returning my gown?

Should you decide to return the wedding dress, please use the prepaid label provided in your box. Let our team know that you have dropped off your package to your local UPS store.