Terms & Conditions

 Home Try-On Agreement

 

You agree to the following terms and conditions with respect to the items listed on the Invoice attached to and part of this Agreement (the “Goods”):

CLEANING AND/OR DAMAGE
All Goods will be delivered clean and must be returned in the same condition as received, including:

  1. free of stains and body odor;

  2. preserving any barcodes or tags attached to any Good; and

  3. otherwise free from damage.

All Goods will be assessed upon their return and additional fees may be charged, such amount in the sole discretion of Loved Twice Bridal (“LTB”), including for but not limited to broken zippers, detached garment pieces, make-up or other permanent stains or any other damage. Major damage to any Good, including irreparable tears, or irreversible marks will be assessed at the Selling Price of such Good. Any lost Good will be assessed with a lost fee of the Selling Price of such Good.

ALTERATIONS
Goods may not be altered to fit and must be returned in their original condition. If any Good is returned altered or damaged, fees will be charged, such amount in the sole discretion of LTB.

FEES
As provided in the attached Invoice, you agree to pay a try-on fee of $60 per item. Should you decide to keep any Good the Try-on Fee will be applied to the Selling Price of such Good. You will have 3 calendar days from the date of delivery to try on any Good (“Trial Period”). You will need to request a return label. Your return label for the shipment of such Goods must be scanned during the Trial Period as proof of return. You will be charged a penalty fee of 1% of the Selling Price per day for each Good that is not timely scanned for return.

If additional rescheduling of the Trial Period is required, please contact LTB as soon as possible. Rescheduling must be approved in writing for late fees not to occur.

PURCHASE OF GOODS
You agree to inform LTB promptly in the event you decide to purchase any Good. LTB will deliver to you written email confirmation and an invoice which must be paid within 48 hours of receipt thereof.

DISCLAIMER

LTB and its employees are not responsible for accidents or injuries related directly or indirectly from the use of any Good. You agree to defend, indemnify, and hold LTB harmless from and against any and all claims, actions, causes of action, demands, liabilities, and expenses whatsoever, including court costs and reasonable outside attorney’s fees, arising from or in connection with the any Good subject to the terms of this Agreement.

GOVERNING LAW

This Agreement is governed by laws of the State of California. Any controversy or claim arising out of or relating to this contract or the breach thereof shall be settled by arbitration in accordance with the Uniform Rules for Better Business Bureau Arbitration, and the judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The prevailing party in any lawsuit shall be entitled to collect reasonable attorney's fees.

I have read and understand the aforementioned terms and conditions above and agree to abide by them. I agree to pay damage/replacement charges, late fees or the remainder of the Selling Price, as applicable, to LTB.

 Purchase Agreement

 

Upon my purchase from Loved Twice Bridal I,(described on the corresponding sales invoice), the undersigned hereby agree and understand the following terms of this contract:

  1. By purchasing the said merchandise, I have formed a legal binding contract with Loved Twice Bridal.

  2. All purchases are FINAL absolutely no returns, exchanges or refunds for any reason.

  3. ALL purchases are non-cancellable; deposits are non-refundable.

  4. Should I purchase bridesmaids, flower girl, formal wear, accessories, and/or rent tuxedos from Loved Twice

    Bridal, I agree to be the holder of records for any and all merchandise purchased by and/or for my bridal party; all payments shall be made by me and any amounts due for such dresses are my obligation.

  5. I understand that standard size or custom made-to-measure dress order will not fit me perfectly; therefore alterations may be needed to ensure a perfect fit. Alterations are not included and would need to be sourced independently of your purchase.

  6. Loved Twice Bridal is not responsible for dye lot and fabric variations.

  7. If I have arranged to pick up merchandise, I understand that it must be picked up and paid in full within seven (7) calendar days from the time I am notified of its arrival. A holding fee of $25.00 per day will be assessed (beginning on Day 8) unless merchandise is paid in full.

  8. If I fail to pay any outstanding balances or pick-up merchandise after seven (7) days of notification of its arrival, then I have breached this contract. In such case Loved Twice Bridal reserves the right to:

    1. a)  seek collection of any unpaid balance through legal channels ​and/or

    2. b)  resell said merchandise for profit and/or

    3. c)  donate said merchandise to a charity of its choice

  9. This Agreement is governed by laws of the State of California. Any controversy or claim arising out of or relating to this contract or the breach thereof shall be settled by arbitration in accordance with the Uniform Rules for Better Business Bureau Arbitration, and the judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The prevailing party in any lawsuit shall be entitled to collect reasonable attorney's fees.

  10. Returned checks are subject to a $45.00 fee plus any collection cost incurred.

  11. All Merchandise is sold "AS IS". I understand that I am purchasing pre-owned merchandise and thatonce it is purchased there are no returns, refunds, or exchanges for any reason.

  12. I agree to inspect all merchandise within five (5) days from the time I am notified of its arrival. If I fail to inspect ordered merchandise within five days of notification of its arrival, I accept full responsibility for any manufacturer's defects. Any breach with respect to one item of merchandise shall not void this contract for other items.

  13. Loved Twice Bridal reserves the right to issue me a refund and terminate this contract and any collateral agreements at any time. In the instance of a conflict between the terms of this agreement and verbal statements made, inferred or implied by Loved Twice Bridal or its staff, this contract shall govern. Loved Twice Bridal reserves the right to refuse service.

 

Frequently Asked Questions

Why Loved Twice Bridal?

Loved Twice Bridal differs from our competitors in that we don’t just list your items. We house, list, market and advise on our curated collection to our brides. Our goal is to achieve the same luxury customer service experience you would get in a traditional purchasing model but save you money with second hand gowns. In doing so, we also hope to make a difference in the bridal industry.

What’s the difference between consignment and resale?

With our consignment model, gowns and accessories are “loaned” to LTB to sell on behalf of the seller. We use our resources and expertise to get the item sold and when it does, the consignee makes back 50-60% and the consignor, LTB, keeps 40-50%. This differs from the resale model in that you do not get paid until your items have sold.

How much will you list my item for?

Generally speaking, unaltered styles can sell for about 60-70% of retail price. This depends on a couple things like trend, active/discontinued style, and designer. 

Altered/worn gowns can sell for about 40-55% of its retail price. This also depends on trend, active/discontinued style, designer, but most importantly alterations made on the gown.

Along with our industry knowledge, LTB will do research to ensure we are pricing your item for a fast sale.

How much will I make with Loved Twice Bridal?

You, the consignee, will make 50-60% of the sale while, LTB, consignor, will keep 40-50% of the sale. Price breakdown varies by original price of the gown & current market value.

How is this a sustainable option?

On a smaller scale, LTB wants to make sure brides get the most out of the craftsmanship in a luxury gown. Generally speaking, gowns and accessories are only worn once so we strive to continue its legacy with even one more wear and in doing so, we save you money.

On a larger sale, unfortunately, not all bridal gown designers cut in a made to(per) order model because it’s cheaper to cut in bulk. With a tenured bridal industry expert behind the brand, we have come to learn a lot about production. We do our best to seek out, select, and curate a collection of designers who are doing their part to be less wasteful and use finer, longer lasting materials.

Is my gown considered "luxury"?

While all bridal gowns are expensive, luxury gowns are gowns that typically retail for $4,000 or more. As mentioned above, we are doing our part in promoting designers that cut in a made to order fashion. Gowns with a higher retail price point cost more to produce, thus making it imperative to cut only when asked to keep from having dead stock.

Can I list my items separately from Loved Twice Bridal?

No. We are able to sell our items much quicker than other second hand platforms is because we house the product internally. Consigning with LTB agrees to exclusivity of the product until the agreement ends.

How soon will I get paid for my items?

LTB will send you a check or initiate an ACH transfer within 30 (thirty) days of your items being sold. We will reach out for confirmation upon the sale of your item.

Can I sell back my item to Loved Twice Bridal?

While it is not guaranteed, after purchasing and wearing your second hand gown and accessories, you may have the option to consign your items with LTB again. The decision is made on a few factors like: condition, trend, further alterations made. Please complete the gown intake form to be considered.

Does Loved Twice Bridal take anything and everything?

Like any bridal boutique, LTB curates our collection of products based off of what we know we can sell quickly. We do this with product knowledge, industry trends, and a thorough evaluation of each item. We seek and prefer gowns and accessories that can’t be found everywhere! Please submit the appropriate gown or accessory intake form and we will assess each item.

What happens if my gown doesn’t sell?

Should your agreement with LTB come to an end prior to the items selling, LTB and the consignee canbothagree to renew the agreement or the consignee can take it back. Should you decide to have your gown back, discounted shipping rates apply. Lastly, the consignee can forfeit the items and LTB would be happy to donate to Bride’s across America or The Bride’s Project.

How long do I have you try on my gowns?

You will have 3 days from receipt to try on and send back any gowns and accessories you decided against keeping.

What happens if I don’t like the dresses I tried on at home?

Should the items you requested not work out, you are required to send the items back to LTB. You will not receive your deposit money back.

What happens after the 3 days?

After the 4th day, you will be charged 1% of the Selling Box Total as a late fee.

What happens if I love my box and want to keep it all?

Between our chat option, fast email responses and scheduled virtual buying   appointments, we are confident that you will love your total look! Should you decide to say yes, please chat, text or email us ASAP and we will send you an invoice for the total balance of the items you are keeping, less your deposit.

What happens if I damage the gown when trying on?

Upon return to LTB, items will be assessed for damage. Any damage made to the borrowed items will be taken to a tailor for a quote and an invoice will be sent.

Are the gowns cleaned after each bride?

Our consignee’s agree to cleaning and repairing the gowns prior to their arrival at LTB. Should an item come in that is not up to par with our standards, LTB will clean and repair the gown prior to listing on our website. 

How do you clean the gowns between brides?

Like many bridal boutiques, we use a hot steamer along with disinfecting spray between try at home brides.

What happens if I receive a damaged product?

LTB thoroughly inspects all items upon entry and departure from our care. Should you receive a damaged item, please send photos and an email tolovedtwicebridal@gmail.comwith your name and order/invoice number immediately.