PRIVACY POLICY

LOVED TWICE BRIDAL BOUTIQUE Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://loved-twice-bridal.myshopify.com/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Types of cookies we may use on our Websites include:

  • Session cookies: These temporary cookies expire and are automatically erased whenever you close your browser window. We may use session cookies to grant our users access to content and to enable actions such as remembering application or payment information as you are in the process of entering it.
  • Persistent cookies: These cookies usually have an expiration date in the distant future and remain in your browser until they expire or you manually delete them. We may use persistent cookies to better understand usage patterns so we can improve the Websites for our users. For example, we may use a persistent cookie to associate you with your account or to remember your choices on the Websites.

  • Third-party cookies: We may permit third-party service providers to place cookies through our Websites to provide us with better insights into the use of the Websites or user demographics or to provide relevant services to you. These third parties may collect information about a user’s online activities over time and across different websites when he or she uses our Website. For example, we may use a third-party tool to analyze usage patterns of the Websites. Such a tool may generate a cookie to capture information about your use of the Websites which the third-party provider uses to compile reports on website activity for us and to provide other related services. The third-party provider may use a portion of your IP address to identify its cookie. We do not control the use of third-party cookies or the resulting information and we are not responsible for any actions or policies of such third parties. In particular, our Websites may use Google Analytics and Hotjar to collect and process data. For more information on Google Analytics, please see Google’s privacy policy and Google Analytics help pages (located at https://www.google.com/policies/privacy/ and https://support.google.com/analytics/?hl=en#topic=3544906). To opt out of being tracked by Google Analytics across all websites, please visit https://tools.google.com/dlpage/gaoptout. For more information on Hotjar, please see Hotjar's privacy policy (located at https://www.hotjar.com/legal/policies/privacy). To opt out of being tracked by Hotjar, please visit https://www.hotjar.com/legal/compliance/opt-out.



- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal information, email address, and phone number. We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Lastly, we use Facebook "Hashed Data" to collect information pertaining to our main demographics. This is used to help us curate advertisements targeted towards our key customers for acquisition and retention, You can opt out using: https://www.facebook.com/settings/?tab=ads

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.



You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at lovedtwicebridal@gmail.com 

Check out a few common questions below

Why Loved Twice Bridal?

Loved Twice Bridal differs from our competitors in that we don’t just list your items on our website. Instead, we house, list, market and advise on our curated collection to our brides and formal wear customers. Our goal is to achieve the same luxury customer service experience you would get in a traditional purchasing model but save you money with consignment wedding day looks. In doing so, we also hope to make a difference in the bridal industry.

What’s the difference between consignment and resale?

With our consignment model, gowns and accessories are “loaned” to LTB to sell on behalf of the seller. We use our resources and expertise to get the item sold and when it does, the split is 50/50%. This differs from the bridal resale shops in that you do not get paid until your items have sold.

What do you take on consignment?

Our collection of product assortments are truly curated to give second hand shoppers the luxury experience. We mention this as we do not take all items.

Please visit our inspiration page to see what we are looking for.

How much will you list my item for?

Generally speaking, unaltered styles can sell for about 60-70% of retail price. This depends on a couple things like trend, active/discontinued style, and designer. 

Altered/worn gowns can sell for about 40-55% of its retail price. This also depends on trend, active/discontinued style, designer, but most importantly alterations made on the gown.

Along with our industry knowledge, LTB will do research to ensure we are pricing your item for a fast sale.

How much will I make with Loved Twice Bridal?

You, the consignee, will make 50 of the sale while, LTB, consignor, will keep 50% of the sale. Price breakdown varies by original price of the gown & current market value. Some items may qualify for a different percentage.

How is this a sustainable option?

On a smaller scale, LTB wants to make sure brides get the most out of the craftsmanship in a luxury gown. Generally speaking, gowns and accessories are only worn once so we strive to continue its legacy with even one more wear and in doing so, we save you money.

On a larger sale, unfortunately, not all bridal gown designers cut in a made to(per) order model because it’s cheaper to cut in bulk. With a tenured bridal industry expert behind the brand, we have come to learn a lot about production. We do our best to seek out, select, and curate a collection of designers who are doing their part to be less wasteful and use finer, longer lasting materials.

Is my gown considered "luxury"?

While all bridal gowns are expensive, luxury gowns are gowns that typically retail for ~$3,500 or more. As mentioned above, we are doing our part in promoting designers that cut in a made to order fashion. Gowns with a higher retail price point cost more to produce, thus making it imperative to cut only when asked to keep from having dead stock.

Can I list my items separately from Loved Twice Bridal?

No. We are able to sell our items much quicker than other second hand platforms is because we house the product internally. Consigning with LTB agrees to exclusivity of the product until the agreement ends.

How soon will I get paid for my items?

LTB will send you a check within 30 (thirty) days of your items being sold. You can reference your consignor portal for more details. We will reach out for confirmation upon the sale of your item.

Can I sell back my item to Loved Twice Bridal?

While it is not guaranteed, after purchasing and wearing your second hand gown and accessories, you may have the option to consign your items with LTB again. The decision is made on a few factors like: condition, trend, further alterations made. Please complete the gown intake form to be considered.

Does Loved Twice Bridal take anything and everything?

Like any bridal boutique, LTB curates our collection of products based off of what we know we can sell quickly. We do this with product knowledge, industry trends, and a thorough evaluation of each item. We seek and prefer gowns and accessories that can’t be found everywhere!

What happens if my gown doesn’t sell?

Should your agreement with LTB come to an end prior to the items selling, LTB and the consignee can both agree to renew the agreement or the consignee can take it back. Should you decide to have your item(s) back, discounted shipping rates apply. Lastly, the consignee can forfeit the items and LTB would be happy to donate them.

How long do I have you try on my gown?

You will have 3 days including the day of receipt to try on your item.

What happens if I don’t like the dresses I tried on at home?

Should the item(s) you requested not work out, you are required to send the items back to LTB using the prepaid label included in your box. You will not receive your deposit or shipping cost back.

What happens after the 3 days? row

After the 3rd day, you will be charged 1% of the Selling Box Total as a late fee for every day the box is not scanned.

What happens if I love my box and want to keep it all?

Between our chat option, fast email responses and scheduled virtual buying appointments, we are confident that you will love your total look! Should you decide to say yes, please reference your order confirmation email to pay the remaining balance of your gown, less your deposit.

What happens if I damage the gown when trying on?

Upon return to LTB, items will be assessed for damage and cleaning. Any damage made to the borrowed items will charged to the card left on file.

Are the gowns cleaned after each bride?

Our consignee’s agree to cleaning and repairing the gowns prior to their arrival at LTB. Should an item come in that is not up to par with our typical standards, LTB will disclose any flaws on the product page.

What happens if I receive a damaged product?

LTB thoroughly inspects all items upon entry and departure from our care. Should you receive a damaged item, please send photos and an email to hello@lovedtwicebridal.com with your name and order/invoice number immediately.

Can I return or exchange a gown I purchased?

No. We adhere to the same industry standard: All Sales are Final.

Instead, we offer several opportunities to ask questions and try on the gown before you complete your purchase to ensure you are buying a gown that will work for you!